Personal data charter
The protection of the personal data of the Users of our Platform is a major concern of AccorHotels. Thus, AccorHotels invites Users to familiarize themselves with the current personal data protection policy which is designed to explain, as transparently as possible, the conditions under which the personal data of Users are processed as part of their use of the Platform.
1. Purposes, legal basis and nature of the data collected
When you create an account, sell or buy a product or merely browse our Platform, ACCOR S.A, the processing manager, whose head office is located at 82 rue Henri Farman, 92130 Issy Les Moulineaux, France, collects data about you, namely: title, surname, first name, user name, qualification or job title, postal and electronic addresses, work telephone number, password, official details of your company (e.g., : SIRET number in France, intracommunity VAT number, etc.), information about orders and connections to and browsing on the Platform and about communications between Users.
On forms used to collect personal data, the User is informed of the compulsory or optional nature of the replies by the presence of an asterisk. Should you fail to provide some of the compulsory information, we would be unable to provide you with the full range of Platform services.
The data that we collect on you are processed for the following purposes:
PurposeLegal basis of the processing
Create and manage your account and ensure that transactions proceed correctly.
- in the case of a purchase, your postal address details will be sent to the Supplier to ensure that the product purchased is correctly delivered);
- if you are a Supplier on the Platform, information about you will be sent to your customers (telephone number and contact email address) to allow the correct fulfilment of their order and, where necessary, the implementation of their warranties.
Execution of the contract to which you are a partyMeet your requirements, improve the quality of the services on offer, manage any complaints, establish statistics about and perform analyses on the operation of the Platform and, possibly, share them with other companies in the Group
Execution of the contract to which you are a party
Pursuit of our legitimate interests
Provide you with commercial information and communications for the purpose of prospecting and participation on the Platform, in compliance with the regulations on commercial prospecting.Pursuit of our legitimate interests
Comply with the legislative and regulatory provisions in force and/or with the verdict of any competent legal authorityCompliance with our legal duties
Compliance with our legal duties
Combat fraud within the framework of the operation of the Platform. The information passing via the Platform are analyzed by the teams that manage the Platform with the aim of preventing the risk of fraud. The checks performed to this end may result in the suspension of your order, sales or inventory (if you operate as a Supplier) until the information needed to verify the operation concerned is provided. A decision temporarily or permanently to suspend your account may be taken. The occurrence of an incident (fraud in supply, repeated offers to sell banned products, high levels of cancellation and/or complaints, etc.) will cause your data to be added to an incidents list which may, when subsequent orders are placed, cause ACCOR S.A. to perform additional checks or, potentially, to reject your order or refuse to publish new products. Those affected may provide any observations or challenge a decision that affects them by contacting the Platform's customer service at: firstname.lastname@example.org.
Pursuit of our legitimate interests
2. Data retention period
In general, your personal data are held for a limited period, as long as you are active on the Platform (i.e., until you request the deletion of your account in compliance with the platform's conditions of use), plus an additional period that will allow us to comply with our various legal and regulatory obligations. At the end of these periods, your personal data will be rendered totally anonymous or irreversibly deleted.
More specifically, your personal data will be retained in accordance with the terms and criteria set forth below:
- data related to the management of your Account and to the use of services: are retained for 3 years from the date of your last activity on the Platform. After this period, these data will be archived for five years for evidence purposes;
- Financial documents and records will be stored for 10 years from the date of their creation;
- Data related to your bank card will be saved by our payment provider until completion of the payment, and subsequently, for evidence purposes in the event of a complaint, for 13 months, or 15 months in the case of a deferred payment debit card. Your card's ciphertext is stored only as long as is necessary to complete each transaction;
- log-on data are stored for 12 months after their collection.
3. Communications and prospecting by ACCOR S.A. and its partners
We may have cause to communicate with you in the following circumstances:
To send you emails of a "transactional" nature:
As part of your use of the Platform, you will receive various emails that allow you to monitor your activity on the site (welcome email, order confirmation, forgotten password, confirmation of dispatch, etc.). These transactional emails are necessary to your use of the Platform. You can use them, for example, to track your orders or change your password. You receive these emails irrespective of whether or not you agree to receive our newsletters as they are necessary to the correct use of the Platform (sign-up, order, forgotten password, etc.).
To send you newsletters:
If you expressly consent, or if you do not object at the time that your address is collected, you will receive emails with information about, for example, new Platform features, promotions or news about Suppliers.
In order to offer you relevant content, we might use your personal data (company, purchases, loyalty program, etc.) to personalize these newsletters. We might also monitor the performances of these emails with the aim of improving the content and the circumstances in which they are issued.
To display online adverts:
As part of our online advertising campaigns, we might offer you adverts that are targeted and personalized on the basis of information collected when you make purchases on the site and on your browsing behavior on the site.
To suggest personalized offers and content:
We can use your personal data to send you offers and content personalized on the basis of various criteria, such as your geographical location, your company name, your browser's language, your browsing history on the site or your observed/suggested preferences.
We can thus personalize promotions, the display (or otherwise) of certain products or product categories, the general presentation of the Platform, language and currency. Personalization is designed, in the main, to facilitate your browsing and purchases on the Platform.
To contact you by telephone or SMS message
The work telephone number you provided for your profile may be used as part of a phone call or SMS prospecting operation, if you have opted to receive or have not opted out of such forms of contact.
For loyalty operations:
We may use your profile or purchases to offer you the benefits of loyalty schemes.
You may unsubscribe from any type of prospecting contact at any time by clicking on the unsubscribe link included in all such communications.
4. Recipients of your data and data transfers to third countries
The data that we collect are received by trained ACCOR S.A. staff and are also accessible by third parties that we use to manage some of our services.
These service providers, acting as subcontractors, participate in the administrative, technical or commercial management of services that we offer (hosting provider, integration provider, payment provider, customer service provider, telephone call handling provider, advertising technologies provider, marketing activities provider or company, market studies and data processing specialist, banking professionals, internet access providers, etc.). These third parties have been properly selected and undertake to implement appropriate technical and organizational security measures to ensure a suitable level of protection for your personal data. The data are also used to connect Suppliers and train them in the operation of the Platform.
In this context, data that we collect may be transferred to countries outside of the European Union. We satisfy ourselves that such transfers are carried out to a country deemed to provide a sufficient level of protection for data of a personal nature or we ensure that suitable legal tools govern these transfers as per the conditions required by the legislation in force.
In addition, when you reply to a Supplier's offer or complete a quote form, your contact details are sent to the relevant professional, namely the processing manager who issued said offer or form.
Further, be informed that certain Users, Suppliers or customers with whom you complete transactions are located in countries outside of the European Union. Therefore, transfers of your personal data to such countries may occur. Such transfers are necessary to the execution of the contract between you and the entity concerned.
Finally, your data may be sent to police forces and legal and government authorities, in accordance with the law, for the detection and prosecution of offences, for the prevention of threats to public safety or to allow ACCOR S.A. to confirm, exercise or defend a legal right.
5. Security measures
Accor S.A. takes technical and organizational measures appropriate to and in compliance with the applicable legal provisions to protect your personal data against illegal or accidental destruction, loss, accidental amendment, divulgence and unauthorized access. To this end, we have introduced technical measures (such as firewalls) and organizational measures (such as a login/password system, physical protection methods, etc.).
Moreover, ACCOR S.A. undertakes regularly to test, verify and assess the effectiveness of the technical and organizational measures in order to ensure ongoing improvement to the security of processing.
Accor S.A. is particularly concerned to make Platform users aware of the need to safeguard their logins and passwords. By accessing the Platform, users undertake never to reveal their password and login to a third party. We remind users that the password and login are strictly personal and confidential. Consequently, the user undertakes to take all measures necessary to this end and remains solely liable for ensuring that their confidentiality is maintained and thus for the consequences of any involuntary divulgence to any other person. Should suspected or proven fraudulent use of their login and/or password occur, the user undertakes to inform Accor SA as soon as possible via the Platform's customer service at: email@example.com. Should the password be lost, the user may change it by clicking the "Forgot password" link on the Platform login page.
6. Your rights
Under the regulations applicable to the protection of data of a personal nature, you have the following rights in respect of your personal data:
- Right of access: This refers to your right to obtain confirmation of whether or not your data are processed and, if they are, your right of access to them;
- Right of rectification: This refers to your right to have inaccurate data about you rectified, and incomplete data about you completed. You can also change the personal data of your user account, excluding your email address, at any time. Just click on the "My Account" section;
- Right of erasure: This refers to your right to have your data deleted, subject to our legal duty of retention
- Right of restriction: This refers to your right to restrict processing, if you object thereto, if you are questioning the accuracy of your data, if you think that their processing is illegal or if you need them to confirm, exercise or defend your rights in law;
- Right to object: This refers to your right to object at any time to the processing of your data by ACCOR S.A., unless ACCOR S.A. has legitimate reasons for so doing. You may also object, without the need for justification, to processing for prospecting purposes.
- Right to portability: This refers to your right to receive your data in a structured, currently used format that is machine readable on any operating system when these data are processed with your consent or where processing is needed for the execution of the contract to which you are a party.
- Automatic processing: you are entitled not to be subject to a decision based exclusively on an automated process that produces legal effects that concern or affect, unless this decision is necessary to the conclusion or execution of a contract, or is legally authorized.
- Instructions in the event of death: you are entitled to give instructions as to the fate of your personal data after your death.
- Complaint: you have the right to submit a complaint to a control authority.
To exercise your rights, send us an email at: firstname.lastname@example.org.
To ensure the confidentiality and protection of your personal data, we will need to be able to identify you before we can respond to your request. To do so, we will ask you to attach to your request a copy of an official identity document bearing your signature. A black and white copy of the front of an identity document is sufficient.
You may also exercise your rights in respect of your personal data that is held and processed by any Supplier as a result of interactions with the latter via the Platform. To do so, you will need to contact the Supplier concerned directly.
7. Browsing Data – Cookies
What is a cookie?
When you visit the Platform or open some of our newsletters, we collect various items of data, especially relating to the characteristics of the operating system, browser or terminal (computer, tablet or mobile telephone) that you are using, data about your location (especially your IP address) or data related to your interactions with ACCOR S.A. content. (number of visits to the Platform, pages visited and products purchased, adverts that you click on, etc.).
This browsing information is collected via cookies or similar methods, such as pixels tags and, if you use our apps, Android identifiers and IDFAs. For the purposes of this policy, all of these methods are referred to as "cookies".
What are cookies used for and what is their origin?
Cookies can be used for different reasons, particularly:
- to improve your browsing on the Platform and to provide services that you have expressly requested (for example, save your basket, authenticate your account, etc.). These are known as "functional" cookies;
- to measure the Platform's audience in order to improve its performances. These are known as "analytical" cookies;
- to create targeted advertisements and personalize the content shown to you. These are known as "advertising" cookies;
- social media "share" buttons. These are known as "social media" cookies.
These cookies are either implemented directly by ACCOR S.A., or offered by partners (especially publishers of audience measurement packages, ad agencies and social media).
Which cookies might be installed by ACCOR S.A. ?
Purposes of the cookiesCookie name
Save the display preferences of your terminal and to take these into account when you visit our Platform, to suit the graphics card and the viewer/reader software installed on your terminal
force_versionSave your user preferences (shipping, suppliers, notifications, etc.)
sell_home_page, pm_mobile, pm_mobile_abtest, pmup, pm, favorite_tooltip, review_XXX, review_feedback_XX, pm_my_sales_configuration_201505, pm_my_preorders_configuration, ppid / pc, nbrCartItem / nbItemCart, paginationCookie, pmcookies
Implement security measures, for example, when you are asked to log in again to a content or service after a given length of time
Provide you with access to reserved, personal areas on the Platform, such as your account for our servicesJSESSIONID, MEM_ID, MSESSION_ID, MMEM_ID
If you accept geolocation, used to display products that are only available if picked up from a vendor close to where you live. Can also be used for anti-fraud purposes.
Make suggestions related to your browsing history
Display the cookies banner
Display the Howtank chatroom
Which cookies might ACCOR S.A. partners install ?
Our partners might directly install cookies that they operate and control. The cookies issued and/or used by these third-party companies are subject to policies specific to these companies. They have made a commitment to ACCOR S.A. to comply with the legislative and regulatory provisions in force.
These are cookies that allow us to monitor the use and performances of the various sections of the ACCOR S.A. Platform, in order to improve its operation.
PartnerWhat do these cookies do?Cookie name
Measure the activity of visitors to the Platform and the frequency of their return to build statistics and enable studies that will be used to improve the content and services on offer"idrxvr", "tmst" and cookies starting with "xt"
Analyze the Platform's audience and marketing performance indicators
"_ga" and cookies starting with "_ut"
Analyze the Platform's audience and marketing performance indicators"_#srchist", "_#sess", "#vdf", "_#uid", "_#slid", "_#clkid", "_#lps", "_#tsa", "_#env", "stc[site id]", "_#nxd"
Refers to cookies that we use to select which advert to display on our Platform or on third party sites in real time, in accordance with the content and services that you have viewed previously, or to suggest products and content likely to be of interest to you.
PartnerWhat do these cookies do?Cookie name
Adapt adverts to your tastes and browsing history"acx"
Adapt recommendations for products and adverts to your tastes and browsing history
Analyze the actions of users on the site in order to improve their buying experienceCookies starting with "_cs_"
Adapt recommendations for products and adverts to your tastes and browsing history and send appropriately targeted emails"uic", "uid", "acdc", "udc"
Adapt the adverts shown on the Platform to your preferencesCookies starting with "ud"
Track browsing activity on the site after the user has seen or clicked on a Facebook advert."fbq"
Track browsing activity on the site after the user has seen or clicked on a Google advert."google_conversion"
Adapt adverts to your tastes and browsing history"google_remarketing"
Adapt recommendations for products and adverts to your tastes and browsing historyCookies containing "netmng.com"
Define user segments based on a range of attributes and characteristics for the purpose sending them suitable content and adverts."krxd.net"
Adapt recommendations for products and adverts to your tastes and browsing historyCookies starting with "nxtck"
Analyze ACCOR S.A. user actions on the site"grm", "mall_uuid"
Collect data in order to analyze the behavior of internet user, such data to be used for advertising campaigns"sddan"
Measure the performances of the various recommended products"tw_session_id", "tw_session_sequence" and "tw_visitor_id"
In addition, to allocate the advert locations that appear on our Platform showing adverts suited to your interest, we use 3W Régie and Google packages. The cookies installed for this purpose depend on the advertising agency. We are unable to list them all.
"Social media" cookies
Finally, offers published by ACCOR S.A. are likely to be accompanied by a third party program that allow users of our services to share content on social media, such as "Share this page" buttons.
We have no control over the process used by the social media concerned (Facebook, Twitter, Google+ and Pinterest) to collect this information and we invite you to consult the latter parties' confidentiality policies.
Retention of cookies
Cookies are stored for a period of 13 months following their collection
How do I disable cookies?
In your web browser settings :
You can block cookies at any time by configuring your web browser.
You can change your browser settings to block cookies or allow them to be installed on your terminal, you can block/allow all depending on their source, or you can choose to be informed when a site is attempting to install a cookie on your terminal, thus giving you the option to accept or reject it.
If you configure your browser to allow cookies to be stored on your terminal, ACCOR S.A. and our providers will be able to process your browsing information, as described above.
If you block all cookies, you may be unable to use any of the Platform services that require you to be logged in or identified and you will no longer have the option of personalizing services provided to you by ACCOR S.A. via the Platform.
Via a third party cookie management platform :
You could also visit Youronlinechoices, run by the Interactive Advertising Bureau France. This international platform is shared by hundreds of online advertising professionals and provides a centralized interface that you can use to register your rejection of cookies that use your browsing information to adapt adverts likely to appear on your terminal (referred to as targeted or adapted adverts).
Note that this procedure will not block the display of adverts on the websites that you visit. It will only block technologies used to adapt adverts to your types of interest.
Via links offered by our partners:
By clicking on the names of our partners given in the tables in paragraphs 4.1 and 4.2 of the current "Privacy and cookies" page, you can prevent the installation of cookies by these providers.
8. Changes to the personal data protection policy
The constant development of our services may require changes to the way your personal data are processed. As a consequence, the personal data protection policy may be subject to changes and additions over time. Such changes may also be needed in the light of new regulatory measures related to personal data protection.
We therefore invite you to check its content from time to time. As far as possible, we will try to inform you in advance of any changes made and of their consequences.
The current version of the confidentiality policy will, in all circumstances, be published on this page, with the date of its most recent update.